N E E D T O K N O W S
WHAT IS THE POOLHOUSE?
the poolhouse is a movement space where all cycling + cycle hybrids take place - located right behind the main gym (with parking). if you're attending a class at the poolhouse, you can check in there. all membership/class-package options work at the poolhouse - you do not need a separate membership.
HOW DO I PRONOUNCE YOUR NAME?
I AM NEW TO ANATOMIE... WHERE DO I BEGIN?
try the ‘1 week unlimited’! This gives you a chance to try out all classes for a week to get a feel for what you like.
I AM A BEGINNER. IS THIS OK?
absolutely! We welcome beginners and look after them in any class chosen. We don’t have a “beginners class” but all classes are “all levels” meaning you can set your own level and we will be there to guide you – assuring proper movement + technique.
SHOULD I REGISTER FOR CLASSES AHEAD OF TIME?
while we don’t require you to sign up ahead of time, we do recommend it. Not only does this help keep you accountable, but we do cap our classes and wouldn’t want you to walk in without a spot!
SHOULD I ARRIVE EARLY FOR CLASS?
if it’s your first time, please arrive 10 minutes early to get acquainted with our studio. Otherwise, aim to arrive 5 minutes before every class.
WHAT IS THE WAITLIST?
some classes tend to book up! If the class is full, you can get on our waitlist. As clients cancel, you will automatically be added to the class in the order you signed up.
AH! I AM RUNNING LATE. WHAT DO I DO?
for the safety of our clients and to maintain the integrity of the class, we do not permit late arrivals to enter classes once they begin. Spots will be released 5 minutes after the start of class to walk-in clients.
WHAT IF I HAVE TO CANCEL MY CLASS?
any cancellation to your reservation must be made 12 hours in advance to avoid a cancellation fee. If you cancel within the 12-hour mark or no show for your reserved class, you forfeit a class in your current series. Any client with an unlimited package will be charged a $10 fee for late cancellations or no shows. We understand life happens, so please reach out if an extenuating circumstance arises.
HOW MANY DAYS A WEEK SHOULD I ATTEND CLASSES?
recovery is an important part of any fitness routine. listen to your body! no one knows it like you do.
AM I ABLE TO FREEZE MY CONTRACT?
while we recognize that life happens, we cannot freeze or suspend contracts without a doctor’s note or extenuating circumstance.
CAN I TRANSFER OR SHARE MY CLASS PACKAGE OR MEMBERSHIP?
we know you love to share, but your classes and packages are yours only – for liability purposes, each guest must have their own account.
DO YOU OFFER GIFTCARDS?
yes! You can purchase gift cards online through the anatomie app or in studio.
DO YOU OFFER DISCOUNTS?
yes! teachers | students | military | students | nurses - receive 10% off on 5, 10 + 20 class packages.
DO YOU HAVE SHOWERS?
we don’t have showers but our restrooms offer all you need to freshen up!
ARE THE YOGA CLASSES HEATED?
yes, all yoga classes are 70-80 degrees | low light, candlelit, heated
DO YOU OFFER PERSONAL TRAINING?
yes! email us – firstname.lastname@example.org + share your goals and times of availability!